ACS Program

Specialist in Applied Information Technology, Medical/Legal Adm. Option – LCE.3V (Quebec – Distance Learning)

ACS

1080 hours

Qualified Instructors

This program can be offered at the campus(es) below. Please contact the campus of your choosing for program availability and delivery methods.

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Employment Rate

93%

*Jan-Dec 2023, CDI College

Median Wage

$21 /hour

*Jobbank.gc.ca; 2024;

CDI College

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Programs and Courses

Healthcare

Specialist in Applied Information Technology, Medical/Legal Adm. Option – LCE.3V (Quebec – Distance Learning)

Acquire the Skills Needed to Thrive in Medical Communication and Interaction

CDI College's Specialist in Applied Information Technology - Medical/Legal Admin. Option – LCE.3V program ensures you become proficient in the latest software applications, including Microsoft Office tools like Windows, Word, Excel, PowerPoint, and Access.

With a focus on the modern healthcare sector, it prepares you for diverse administrative roles in both public and private health data management organizations, such as hospitals, CHSLDs, and medical clinics.

CUSTOMER SERVICE
DATABASES
MEDICAL TERMINOLOGY
MICROSOFT OUTLOOK
PRESENTATION SOFTWARE
SPREADSHEETS
VERBAL & WRITTEN COMMUNICATION
WORD PROCESSING
WRITING SUPPORT TOOLS

Authorized by the Ministry of Higher Education. CDI College Business. Technology. Health Care (Permit 749747)

Program Courses

Introduction to the administrative assistant profession

Duties of the medical assistant. Role of the assistant and those of related professions. Work demands. Professional ethics. Desktop and Windows™ file system. Difference between software and operating systems. Definition of the functions of a computer. Management of files and directories. Use of the Internet and the Web (advanced search, quality information from reliable sources, etc.). How to set up an email account using a public provider (read, organize, and send messages). Introduction to ergonomics, priority management (ranking, telephone calls, organization of the day and the office, working method, report preparation). Customer service. Communication, professionalism and ethics at work.

Tools for Report Writing

Advantages and disadvantages of different writing support tools. Support tools on the Web. Direct mail and merging documents. Dynamic table of contents. Report writing. Spelling and grammar corrections. Letters, memos, grammar guide, organization of a meeting (notice of meeting, planning a calendar and agenda, meeting simulation, note taking and preparation of minutes).

Database Management Systems

Fundamentals of Microsoft Access™, a database manager. Designing a database and its tables. Entering, editing, deleting and saving items. Creating and modifying a query using specific conditions. Selection and design of screen formats, creation, modification and printing of reports. Applications in the medical field (patients, appointments, laboratory results, medical supplies, etc.). Design and creation of medical databases (patients, pathologies, appointments, doctors' schedules, forms, patient pathology, laboratory report for a patient, complete medical report, etc.). Design and use of tables. Creating queries using multiple conditions. Design and adaptation of reports. Integration of the different software of Microsoft Office™ suite in the same application.

Presentation Software

Fundamentals of Microsoft PowerPoint™, a presentation software. Document creation – how to use images from the artwork bank, insertion of sound effects, etc. Advanced layout concepts: creating, opening, saving a Portable Document Format document (PDF), universalizing the file exchange format, presenting and using the browser, modifying objects, using pencils and markers, management of bookmarks, articles and links. Reach the target audience. Professional presentation. Applications to the legal sector (training activities, waiting room presentations, etc.).

Internet Technology

Basics of Microsoft Outlook™, an email software. Main suppliers and services offered. Professional writing of e-mails. Attachments. Computerized signature. Management of emails, folders, agenda (scheduling conflicts) and priorities. Tracking tasks (reminders). Convocation and invitation to meetings. Labels on the Web. Search engines, loading files from the Internet, image importing. Introduction to creating, editing, and saving Web pages.

Spreadsheet II

Advanced notions of Microsoft Excel™. Automation of tasks. Protection of data and workbooks. Statistical functions, financial functions, analysis functions, logical functions, search functions and data functions (filters and sorting). Medical applications such as statistics (illnesses, patient profile, etc.) and accounting operations related to medical acts (billing, wages, etc.).

Customer service in a medical environment

Customer experience simulation activities. Professionalism and decorum in a medical environment (appearance, dress code, confidentiality, etc.). Judgment, discernment and autonomy (asking the right questions, setting priorities, etc.). Active listening. Empathy. Management of crises (patients, doctors, colleagues).

Medical terminology

Basic notions of anatomy. Medical terminology as it relates to the different systems of the human body. Digestive system. Cardiovascular system. Blood and lymphatic system. Respiratory system. Urinary system. Genital system. Musculoskeletal system. Endocrine system. Nervous system. Abbreviations and symbols. Medical terms of diagnostic methods associated with pharmacology, anatomy, various pathologies as well as medical treatments and interventions (radiology, laboratory, ultrasound, etc.).

Medical File Management

Patient records and identification systems. Active and inactive files. Records management in hospital and non-hospital medical care. Observation notes, medical notes, consultation requests, hospital records, clinical records, archiving, health insurance cards, etc. Special cases, i.e. inter-provincial forms, foreign patients, Royal Canadian Mounted Police (RCMP) and the army, CNESST, medical claims (RAMQ, visit codes, etc.), SIMDUT, etc. Creating appropriate tables and links. Retention schedule for medical records.

End of Studies - Project

Application of the technical elements seen during the program. Application of the knowledge, know-how and skills developed during training. Adoption of the rules of professional ethics related to the practice of the profession. The project can take the form of an internship in a professional environment.

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Learn today’s leading software and methodologies

Admission

Benefits of this program

Employment Opportunities

Secondary V diploma or its recognized equivalent
Successful admission test
A person who has received instruction considered sufficient by the college and meets any of the following conditions may be admitted to a program of studies leading to an Attestation of College Studies:

- the person has interrupted his or her full-time studies or pursued full-time postsecondary studies for at least 2 consecutive terms or 1 school year;

- the person is covered by an agreement entered into between the college and an employer or by a government program of studies;

- the person has interrupted his or her full-time studies for one term and pursued full-time postsecondary studies for one term; or

- the person holds a Secondary School Vocational Diploma.

Ref.: art. 4 College Education Regulations

Distance or classroom learning
Program offered in French or English
Day or evening classes
Learn in an inclusive environment
Train on industry-standard software
Learn industry-standard skills and technologies
Tight-knit, supportive community with classmates, instructors, and support staff
Earn your Attestation of College Studies in just a few months
Career Services department provides assistance finding jobs and building resumes
Authorized by the Ministry of Higher Education. CDI College Business. Technology. Health Care (Permit 749747)

Medical Administrative Assistant
Social Services Administrative Assistant
Administrative Agent (Class 2 & 4)

Admission

Secondary V diploma or its recognized equivalent
Successful admission test
A person who has received instruction considered sufficient by the college and meets any of the following conditions may be admitted to a program of studies leading to an Attestation of College Studies:

- the person has interrupted his or her full-time studies or pursued full-time postsecondary studies for at least 2 consecutive terms or 1 school year;

- the person is covered by an agreement entered into between the college and an employer or by a government program of studies;

- the person has interrupted his or her full-time studies for one term and pursued full-time postsecondary studies for one term; or

- the person holds a Secondary School Vocational Diploma.

Ref.: art. 4 College Education Regulations

Benefits of this program

Distance or classroom learning
Program offered in French or English
Day or evening classes
Learn in an inclusive environment
Train on industry-standard software
Learn industry-standard skills and technologies
Tight-knit, supportive community with classmates, instructors, and support staff
Earn your Attestation of College Studies in just a few months
Career Services department provides assistance finding jobs and building resumes
Authorized by the Ministry of Higher Education. CDI College Business. Technology. Health Care (Permit 749747)

Employment Opportunities

Medical Administrative Assistant
Social Services Administrative Assistant
Administrative Agent (Class 2 & 4)

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Industry Certifications

Gain a distinct advantage by earning industry-recognized certifications that validate your expertise and skills in key areas such as digital marketing, project management, and CRM. Our program prepares you to succeed, whether you're advancing, switching careers, or starting your own business. Invest in yourself and join a community of certified professionals shaping the digital economy.

Hear From Our Graduates

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