Communication That Helps Build Trust

People receiving assistance have the right to understand what is being done and why. Before helping someone move, providing personal hygiene assistance, or supporting an activity of daily living, it is important to take the time to explain what will happen.

By doing so, Patient Service Associates or Orderlies can help build trust and encourage the person to participate in their care.

Effective communication is an important part of CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS program, where students develop the skills needed to communicate professionally and adapt their approach to each person's needs.

Helping People Understand What to Expect

People receiving assistance may have different circumstances that affect their understanding, level of independence, or emotional state.

By clearly explaining what they are about to do, Patient Service Associates can help people understand what to expect and participate as much as possible.

This approach can make assistance feel more reassuring and respectful.

Reducing Stress and Uncertainty

An unexpected action can sometimes cause worry or discomfort.

Taking a few moments to explain what will happen can help reduce uncertainty and create a calmer experience.

This approach demonstrates respect for the person and can contribute to their well-being throughout the interaction.

👉 Learn more: Why Do Patient Service Associates Need to Build Trust With the People They Support?

Encouraging Participation

Explaining what will happen can also help people participate more actively in activities they can still perform.

Patient Service Associates adapt their explanations to each person's abilities, needs, and pace, encouraging active participation whenever possible.

This approach can help people maintain their independence while respecting their abilities.

👉 Learn more: Why Do Patient Service Associates Need to Encourage People's Participation?

Skills Developed During Training

CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS program prepares students to communicate effectively with the people they support before, during, and after assisting.

Through courses, hands-on labs, and practicums, students learn to adapt their explanations to different situations, build trust, and provide assistance that respects each person's rights, needs, and abilities.

This preparation helps them develop the professionalism needed to work in a variety of health and social services settings.

Putting the Person at the Centre of the Interaction

Explaining what will happen is much more than a preliminary step.

It is a way of recognizing the person as an active participant in the assistance they receive, respecting their pace, and encouraging their involvement in activities of daily living.

Through respectful and considerate communication, Patient Service Associates help provide assistance that truly puts the person at the centre.

Explore Further

👉 Why Do Patient Service Associates Need Strong Communication Skills?

👉 Why Do Patient Service Associates Need Professional Judgment?

👉 Why Is a Person-Centred Approach at the Heart of a Patient Service Associate's Work?

👉 Learn More About CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS Program