This course continues from Medical Language I, with the same delivery format and further areas of specialization in medical terminology.

• Review of word parts and additional medical abbreviations
• Additional medical specialties and body systems, including:
• Urology and the urinary system
• Endocrinology and the endocrine system
• Neurology and the nervous system
• Otolaryngology and the special senses (ear and eye)
• Gynecology and obstetrics, and the female reproductive system
• Genitourinary (male reproductive) system

This course presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant (MOA) in today’s fast-changing work environment. Study includes the use of real-life examples and scenarios to make key concepts come alive. Students learn about ethics, the transition of offices towards electronic environments, as well as discussions of future trends towards the role of technology in the field of medical office administration.

From the knowledge and skills learned in this course, students also begin one of their term projects – a medical office procedure manual – the general section completed in this course, and an advanced practice, comprehensive manual that is constructed throughout the entire program and completed after the final practicum-work experience.

All businesses need to invoice for services rendered and collect their revenues as quickly and efficiently as possible. Doctors’ revenue comes primarily from the provincial medical insurance program.  Students will be introduced to the medical billing procedures in accordance with the Manitoba requirements and create medical billing data using the appropriate Manitoba Fee Guide and Diagnostic codes. Third party insurance and medical legal billing requirements are also discussed.

Students will learn to perform the various medical billing data entry tasks using the Optimed Accuro system. Students will create patient databases and complete medical office billing procedures using the current software. Students will become familiar with all aspects of billing, including provincial and third party insurance, personal, and medical legal billing. They will also learn to schedule appointments, generate day sheets, andtransmit claims.

Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will become familiar with the various letters and reports routinely dictated by medical professionals by being introduced to the process of medical transcription using actual dictated medical data, in different accents.

With an emphasis on speed and accuracy, students utilize transcription equipment and a variety of reference materials to learn the proper formatting, sentence and paragraph structure, punctuation, spelling, and grammar used in reports such as:

• Admission and discharge summaries
• Chart notes
• Consultation letters
• Emergency room reports
• History and physical examination reports
• Laboratory, radiology, and pathology reports
• Operative/procedure reports

In addition, the course is designed to enhance the student’s listening comprehension, editing and proofreading, again, with an emphasis on the speed and accuracy of their ttyping. The importance of confidentiality is also reinforced. 

Implementing electronic health records (EHRs) in Canada is a pan-Canadian initiative involving many stakeholders involved in the delivery of health care. Electronic health records (EHRs) are secure and private lifetime records that describe a person’s health history and care. They are made up of information from a variety of sources, including hospitals, clinics, doctors, pharmacies, and laboratories. This information is critical for treatment and is accessible to healthcare professionals. In the course, students are introduced to work with simulated health records and learn the ins and outs of the system as they apply in a medical office. It provides a thorough understanding of EHR tasks and functional benefits that is continuously reinforced by actual EHR experiences. Students are updated with the latest EHR rules, regulations, and innovations; electronic orders and results; workflow examples; and billing codes.

Students will learn techniques and procedures used to prepare and administer basic procedures and tests utilized in medical offices. 

Topics include:

• Quality assurance and infection control
• Use of personal protective equipment, materials, and maintaining medical & surgical asepsis
• Taking vital signs, respiration rate, blood pressure, height, weight, and vision examinations
• Assisting with medical examinations
• Sterilization procedures
• Urine tests and specimens
• Blood glucose testing procedures
• Various smears and cultures, viruses, Pap smears, and other specimen testing
• Variety of diagnostic tests
• Safe environments, injury prevention
• Causes and prevention of cumulative stress disorders
• Administration of medical supplies

This practicum will place students in actual workplaces related to their field of study where they are expected to act as a regular employee for the set time periods in order to gain the valuable real-world experience, often sought by employers who are hiring. Students are encouraged to find their own work experience; however, once placed, continuation in the placement is a mandatory diploma requirement. This practicum is an unpaid work experience. Students and practicum hosts are provided with a practicum package that outlines the expectations of both the student and the host that need to be met to have a successful outcome.

In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online.
Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews.

This course also looks at the planning, preparation, execution, and follow-up stages of an interview:

• How people find jobs
• Employer expectations
• Presenting an enthusiastic attitude
• Focusing on the right job and the hidden job market
• Transferrable skills
• Thank you letters
• Effective telemarketing
• Handling objections, self-confidence, and self-esteem
• Individual counselling and coaching