Diploma Program

Travel and Tourism

Diploma

43 weeks

Qualified Instructors

This program can be offered at the campus(es) below. Please contact the campus of your choosing for program availability and delivery methods.

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CDI College

Study On Campus

Alberta

Campuses

Calgary City Centre

Travel and Tourism

Embark on a Career Journey With Travel and Tourism

CDI College's Travel and Tourism program gets you job-ready for a career as a travel agent, tour guide, or ticket agent in an industry with significant growth potential and global opportunities.

BUSINESS COMPUTER APPLICATIONS
TOURISM MARKETING
PROFESSIONAL COMMUNICATION AND PRESENTATION
CUSTOMER RELATIONS
TRAVEL AGENCY OPERATIONS
AIRLINE RESERVATION SYSTEMS
INTERNATIONAL TRAVEL
SOCIAL MEDIA TRAVEL MARKETING
TRAVEL SALES TRAINING

Licensed Program

CDI College Alberta programs are licensed under the Private Vocational Training Act in the province of Alberta.

Program Courses

Student Success Strategies

The purpose of this course is to provide students with the knowledge, skills and study techniques to help foster effective learning and a positive educational experience. This course explores two components of learning styles, Multiple Intelligence-based theory and Personality Spectrum – MBTI-based theory, and how learning styles and personality types affect learning. The course will cover the importance of values, their relationship to goals and goal setting. Strategies for setting personal goals, prioritizing tasks, managing time, and the stress that results from study or work situations will be explored and practiced through active participation in learner-centred activities. Effective study habits, techniques for preparing for tests and productive note taking strategies are key topics of this course that will provide the students with the necessary skills and attitudes to be successful in school. Having a sound understanding of financial, money, credit and debt matters and their implication on our lives is critical knowledge to have. Students taking this course will benefit from completing the Financial Management Workshops, which provides comprehensive coverage of financial and money management skills that will allow them to better save, budget, and manage their money and financial situations.

Business Computer Applications

This course presents an introductory look at the Microsoft Office 2016 productivity applications Word, PowerPoint and Excel, and the Windows environment in which they run. It covers the fundamentals of organizing files and folders, of drafting business documents, of creating presentations, and of reporting data in spreadsheets. This course relies entirely on practical hands-on activities that allow you to learn the concepts by practicing them on a regular basis and obtaining feedback immediately.

Business Communication

This module is a study of written and oral communication in the workplace and teaches students the skills required for effective business communication. The different types and aspects of communication are discussed, including writing, speaking, listening and non-verbal. Students learn the process and procedures for planning, creating and delivering various types of written messages and oral presentations.

Salesmanship

Sales play an integral part in the travel and tourism industry. It is important that every travel professional understand the importance of relationship selling. This course will help develop sales skills by using interactive hands on training.

Professional Communication and Presentations

This course is designed to equip students with the skills necessary for dealing effectively and professionally with both customers and colleagues. Using a variety of instructional methods including role-plays, case studies, group exercises, simulated situations, and discussions, students learn and practice their customer service and sales relationship skills necessary for success in today’s business environment.

Social Media Travel Marketing

The Travel and tourism market is one of the most followed industries on social media. This course is designed to explore the many facets of social media such as Facebook, Instagram™, Twittter™, Pinterest™, Linkedin™, Google+™ and much more. This will be targeting key aspects to improve advertising and sales.

Customer Relations and Interpersonal Skills

In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.

Travel Products

The student will examine the many travel products available to the traveller such as rail, car rentals, accommodations tour package design, and cruise. Students will learn how they are marketed and sold to meet the needs of today’s traveller.

World Destinations

This course is designed to familiarize student with different countries and the most popular destinations that clients request. Students will cover North America, Europe, South America, Pacific and Asia.

Domestic Ticketing

This course is designed to address the basics of domestic ticketing fundamentals. City and airport codes are studied.

International Ticketing

This course is designed to address the basics of international ticketing and rentals. City and airport codes are studied.

Travel Agency Operations

In this course students will explore different facets of tourism for example, adventure and niche tourism. Other examples of study in this course will be travel law and travel insurance and the daily operations within a travel business.

Airline Reservation Systems

VIASINC is a simulated software program combining lessons and an Emulator to transform the student’s computer into a close approximation of a live computer reservation system. VIASINC is used to access information and to create industry-standard passenger name records.

Career & Employment Strategies

In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online.
Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews.

This course also looks at the planning, preparation, execution, and follow-up stages of an interview:

How people find jobs
Employer expectations
Presenting an enthusiastic attitude
Focusing on the right job and the hidden job market
Transferrable skills
Thank you letters
Effective telemarketing
Handling objections, self-confidence, and self-esteem
Individual counselling and coaching

Practicum

Students will be placed in actual workplaces related to their field of study and will be expected to act as a regular employee in order to gain the valuable real-world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.

Travel and Tourism Capstone Project

This is the capstone project component of the Travel and Tourism program, which is the opportunity for students to apply their knowledge and skills from the classroom portion of the program to practical situations typically encountered in a travel and tourism environment. The variety of tasks to perform as part of the capstone project will be aligned to a typical working environment and real life situations

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Admission

Benefits of this program

Employment Opportunities

Standard Admissions
- Alberta high school diploma or equivalent verified by transcript or DAR.

Mature Admissions
- Be at least 18 years of age prior to admission (19 for out of Alberta); and
- Successful completion of the CDI College admissions test

Association of Canadian Travel Agencies ednorsed
Valuable insight from our career services team
Career often with non-traditional work hours
A career with worldwide opportunities
Industry-standard skills and technologies
Industry-experienced instructors

Airline Ticketing or Guest Service Agent
Reservations Agent
Tour Guide/Organizer
Tourism Marketer
Travel Agent
Travel Counsellor

Admission

Standard Admissions
- Alberta high school diploma or equivalent verified by transcript or DAR.

Mature Admissions
- Be at least 18 years of age prior to admission (19 for out of Alberta); and
- Successful completion of the CDI College admissions test

Benefits of this program

Association of Canadian Travel Agencies ednorsed
Valuable insight from our career services team
Career often with non-traditional work hours
A career with worldwide opportunities
Industry-standard skills and technologies
Industry-experienced instructors

Employment Opportunities

Airline Ticketing or Guest Service Agent
Reservations Agent
Tour Guide/Organizer
Tourism Marketer
Travel Agent
Travel Counsellor

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Experience the CDI College Difference

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Industry Certifications

Gain a distinct advantage by earning industry-recognized certifications that validate your expertise and skills in key areas such as digital marketing, project management, and CRM. Our program prepares you to succeed, whether you're advancing, switching careers, or starting your own business. Invest in yourself and join a community of certified professionals shaping the digital economy.

Industry Leading Employers

Our extensive network and reputation for excellence ensure that graduates are in high demand in today's competitive job market. Prepare to excel in sought-after roles with renowned companies and unlock limitless career opportunities. Elevate your career trajectory and secure your future with our program tailored to meet the demands of industry leaders.

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Hear From Our Graduates

I sincerely appreciate the intelligibility of this course segment. My instructor made it fun and kept everyone engaged throughout each daily session.

Teslynn M.

Travel and Tourism Program Graduate

I love, love, love the instructors. They're amazing at what they do and super supportive. I feel very confident walking into my new career with the knowledge they have given me!

Courtney V.

Travel and Tourism Program Graduate

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