The workplace of the twenty-first century demands excellent communication skills. The focus of this course is on learning writing techniques that ensure effective business communication.

• Achieve an Effective Style by using Precise Verbs, Concrete Nouns, and Vivid Adjectives
• Write Memorandums and E-mail Messages that Deliver Information and Make Requests
• Write Letters and Memorandums that Request Information Concisely and Promote Goodwill
• Apply Skillful Writing Techniques in Refusing Requests
• Compose Carefully Planned Sales Letters
• Write Letters of Appreciation, Congratulation, Sympathy, Recommendation, and Introduction
• Write Effective Formal and Informal Reports
• Write a Formal Report including Data, using Tables, Charts,and Graphs

The daily routines of a modern business office are examined, and the skills necessary to assist in the smooth operation of the office are presented in this course. A variety of presentation methods may be used including lecture, discussion, role plays, case studies and work simulations.

In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.

This course explores the basics of organizational life, including the relationship between organizational form, the individuals who work in it, and the structures of performance. Key components will be the understanding of power, ethics, leadership, and management within organizational life. Individual and team performance will be evaluated and aspects of human psychology and values assessed. Theories of motivation and leadership will be identified and the strengths and weaknesses of various approaches to organizational control explored. Employees are the most valuable asset of a business. All aspects from hiring to performance appraisal are examined using a case study approach.

This module will introduce students to the role of the Human Resources officer and assistant, the expectations placed on the Human Resources department, and the ethical and legal issues relevant to Human Resources. In this course, you will learn the aspects of effective management of human resources in today’s business environment. The strategic role and importance of human resources management is explored with emphasis on employment law, job design, planning, recruitment and selection. Employee training is also covered as well as performance management and appraisal.

This module will give students the skills and knowledge necessary to resolve conflict in the workplace between individuals and between groups of individuals. Skills learned will include negotiation, communication, listening skills, problem-solving, and decision making.

This module will deal with the role of the Human Resources department in attracting and retaining quality staff. The hiring process will be discussed in detail, and the student will learn how to manage excess or shortage of staff.

An organization’s compensation system can have a major impact on its success, but the most effective compensation system may be very different from one organization to the next and may even differ over time for the same organization. However, if there is no single compensation system that fits all organizations, this makes life very complicated for those who manage organizations. This course explores a systematic framework for identifying and designing the compensation system that will add the most value to the organization.

This module helps students understand the role and importance of training and development within an organization. Skills taught include needs analyses, designing a training program, conducting performance appraisals, and working within an existing training and development framework to maximize staff training potential. 

This module covers union history, managing in a union environment, the Human Resources Code, union relations, collective bargaining, and recent developments in labour relations. 

This course deals with common law legal principles and statutes that govern the employment relationship. Students will explore issues relating to employment law and the employment relationship from the perspective of managers, employees and human resource professionals. The course will provide an essential understanding of basic Canadian law: our legal system, contracts and torts as they relate to employment law. There will also be detailed study of those areas of law that relate directly to the employment situation: human rights, privacy, employment standards legislation, occupational health and safety and termination of employment. These topics will be discussed in relation to the hiring process, rights and obligations during the period of employment and termination and postemployment considerations.

The purpose of this course is to prepare students for the contemporary Canadian workplace with regards to organizational obligations around the use, collection and disclosure of personal information. This module will provide the student with an overview of the applicable privacy and confidentiality legislation with a focus on how it applies to a Human Resources department. Students will gain an insight into the various acts and legislation that govern privacy and confidentiality at both a provincial and federal level.

In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online.
Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews.

This course also looks at the planning, preparation, execution, and follow-up stages of an interview:

• How people find jobs
• Employer expectations
• Presenting an enthusiastic attitude
• Focusing on the right job and the hidden job market
• Transferrable skills
• Thank you letters
• Effective telemarketing
• Handling objections, self-confidence, and self-esteem
• Individual counselling and coaching

This module is for course credits but has no grade. 
Students will be placed in actual workplaces related 
to their field of study and will be expected to act as 
a regular employee for five weeks to gain 
the valuable “real world” experience that so many 
employers seek. Students are encouraged to find 
their work experience placement; however, once 
placed, continuation in that placement is mandatory.

This is the capstone project component of the Human Resources Administration program, which is the opportunity for students to apply their knowledge and skills from the classroom portion of the program to practical situations typically encountered in a Human Resources environment. The variety of tasks to perform as part of the capstone project will be aligned to a typical working environment and real-life situations.