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Diploma Program

Computer Support Technician

Diploma

32 weeks

Qualified Instructors

This program can be offered at the campus(es) below. Please contact the campus of your choosing for program availability and delivery methods.

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In Person (On Campus)

Distance

Distance (Online)

Combined

Combined

Average Wage

$32 /hour

*alis.alberta.ca; 2024;

Start a New Exciting Career and Work as a Computer Support Technician

The Computer Support Technician program will teach you how to manage and maintain computers and other connected software and hardware. 

Your courses will cover essential areas. You will learn IT fundamentals such as how to configure a Windows Client Operating System, how to install and manage servers, and so much more!

  • Technical Proficiency
  • Problem-Solving Skills
  • Communication Skills
  • Customer Service Skills
  • Attention to Detail
  • Patience and Perseverance
  • Learning Agility
  • Time Management
  • Teamwork
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Licensed Program

CDI College Alberta programs are licensed under the Private Vocational Training Act in the province of Alberta.

Program Intro Background

Program Courses

Student Success Strategies

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The purpose of this course is to provide students with the knowledge, skills and study techniques to help foster effective learning and a positive educational experience. This course explores two components of learning styles, Multiple Intelligence-based theory and Personality Spectrum – MBTI-based theory, and how learning styles and personality types affect learning. The course will cover the importance of values, their relationship to goals and goal setting. Strategies for setting personal goals, prioritizing tasks, managing time, and the stress that results from study or work situations will be explored and practiced through active participation in learner-centred activities. Effective study habits, techniques for preparing for tests and productive note taking strategies are key topics of this course that will provide the students with the necessary skills and attitudes to be successful in school. Having a sound understanding of financial, money, credit and debt matters and their implication on our lives is critical knowledge to have. Students taking this course will benefit from completing the Financial Management Workshops, which provides comprehensive coverage of financial and money management skills that will allow them to better save, budget, and manage their money and financial situations.

IT Fundamentals

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This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by end-users and entry-level IT professionals. Students will learn to use the features and functions of common operating systems and establishing network connectivity. The course will explore common software applications and their purpose, security and web browsing best practices. By the end of this course students will have gained foundational knowledge in IT concepts and terminology, IT infrastructure, applications, and software development, database fundamentals and security.

Managing and Maintaining PCs (A+): Part 1

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Many IT professionals are required to repair and maintain personal computers as part of their regular duties. Consequently, individuals possessing these abilities are widely sought after by employers in the industry. With this in mind, the Managing and Maintaining PC’s: Part 1 course introduces you to the hardware components that make up the typical personal computer (PC) as well as networking devices, laptop computers, and printers. It also covers the topic of developing and using an organized approach to solving computer hardware problems by an IT technician. It is designed to align with CompTIA’s A+ 220-1101 Exam Certification objectives.

Managing and Maintaining PCs (A+): Part 2

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The Managing and Maintaining PCs: Part 2 course builds on the knowledge and skills introduced in Part 1. It explores computer operating systems, with particular emphasis on Microsoft Windows 10, its installation, configuration, maintenance and optimization. The course then provides you with the knowledge and skills to effectively maintain and troubleshoot software in a system. The critically important topic of security is also covered as well as the rapidly growing field of mobile operating systems. The course is designed to align to CompTIA’s A+ 220- 1102 Certification objectives.

Network+

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This course teaches the fundamentals of networking with an emphasis on basic theoretical concepts and some practical hands-on skills. The course is intended to align with the objectives of CompTIA’s Network+ certification exam N10-008.

Configuring a Windows Client Operating System

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This is the first course covering Windows Client operating system. In addition, skills learned in this course will give students a foundation to build on in Windows Server courses. Topics include installing Windows Client, performing postinstallation configuration, implementing Windows in an enterprise environment, configuring networking, storage, data access, implementing applications, configuring updates, monitoring and remote management, configuring system recovery, authorization and authentication.

Deploy and Automate Secure Cloud Environments

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This course focuses on the implementation and support of cloud-based infrastructure services in the context of the broader IT systems operations in a datacenter environment. Students will learn about the deployment, migration, optimization and protection of mission critical applications to the cloud. The course will explore the challenges of multi-cloud environments and the techniques to overcome these challenges. The course will begin with the fundamental concepts of cloud architecture
and design with an overview of the foundational technologies and concepts that comprise the cloud. From there students will explore the deployment and managing of cloud networks with a focus on the securing of cloud resources. Finally, the course will conclude with cloud optimization and high availability as important factors for security measures and disaster recovery. Throughout the course, emphasis is placed on the use of automation and orchestration, and troubleshooting.

Installation and Management of Servers

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This course provides the student with the knowledge and skills required to install, configure, manage and maintain server installations. The course will cover the server lifecycle through the following four themes: Server, virtualization and security concepts, managing physical assets, and server hardware and storage configurations; installing, troubleshooting and maintaining server operating systems; and managing data security, service and data availability and decommissioning.
Students will learn to install and configure server hardware and server operating systems. The course will then explore the implementation of server hardening and security controls, troubleshooting of common server problems and general server maintenance and upkeep. Finally, students will gain an understanding of key disaster recovery strategies, high availability options, and backup and restore concepts.

 

Career & Employment Strategies

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In addition to learning career-oriented skills, students learn how to get a job in their chosen profession. Our Employment Services department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive guidance and training to use career tools that help job seekers build a better resume and cover letter, manage an online portfolio, hone interviewing skills, and develop a personal brand online.
Students will have the use of a computer lab which has unlimited Internet access, as well as job search resources. Facilitators will also be made available to advise on job finding resources, interview skills and techniques and to carry out mock interviews.

This course also looks at the planning, preparation, execution, and follow-up stages of an interview:

  • How people find jobs
  • Employer expectations
  • Presenting an enthusiastic attitude
  • Focusing on the right job and the hidden job market
  • Transferrable skills
  • Thank you letters
  • Effective telemarketing
  • Handling objections, self-confidence, and self-esteem
  • Individual counselling and coaching

Practicum

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Students will be placed in actual work places related to their field of study and will be expected to act as a regular employee in order to gain the valuable real world experience that so many employers seek. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.

Computer Support Technician: Capstone Project

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This is the capstone project component of the Computer
Support Technician program, which is the opportunity for
students to apply their knowledge and skills from the
classroom portion of the program to practical situations
typically encountered in an Information Technology work
environment. The variety of tasks to perform as part of the
capstone project will be aligned to a typical working
environment and real life situations

Learn today’s leading software and methodologies

Admission

Benefits of this program

Employment Opportunities

  • Standard Admissions:
    • Alberta high school diploma or equivalent verified by transcript or DAR

 

  • Mature Admissions:
    • Be at least 18 years of age prior to admission (19 for out of province)
    • Successful completion of the CDI College Admissions Test
    • Manitoba applicants must also have been out of school for one year in addition to the above
  • Real-world practicum experience
  • Industry-standard skills and technologies
  • Industry-experienced instructors
  • Remote study options
  • One-on-one instruction
  • Valuable insight from our career services team
  • Network Support Technician
  • Help Desk
  • Computer Support Technician
  • Standard Admissions:
    • Alberta high school diploma or equivalent verified by transcript or DAR

 

  • Mature Admissions:
    • Be at least 18 years of age prior to admission (19 for out of province)
    • Successful completion of the CDI College Admissions Test
    • Manitoba applicants must also have been out of school for one year in addition to the above
  • Real-world practicum experience
  • Industry-standard skills and technologies
  • Industry-experienced instructors
  • Remote study options
  • One-on-one instruction
  • Valuable insight from our career services team
  • Network Support Technician
  • Help Desk
  • Computer Support Technician
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Industry Certifications

Gain a distinct advantage by earning industry-recognized certifications that validate your expertise and skills in key areas such as digital marketing, project management, and CRM. Our program prepares you to succeed, whether you're advancing, switching careers, or starting your own business. Invest in yourself and join a community of certified professionals shaping the digital economy.

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Industry Leading Employers

Our extensive network and reputation for excellence ensure that graduates are in high demand in today's competitive job market. Prepare to excel in sought-after roles with renowned companies and unlock limitless career opportunities. Elevate your career trajectory and secure your future with our program tailored to meet the demands of industry leaders.

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Hear From Our Graduates

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CDI College's Computer Support Technician program helped me achieve my goals. The staff at CDI College is 100% professional, and the hands-on training and programs are current with industry trends.

Andres N.

Computer Support Technician Graduate

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I'm really happy to have chosen CDI College's Computer Support Technician Program. Even with my limited English skills, I found the classes very helpful and easy to understand. My instructors created a friendly atmosphere that made learning fun. Their support has really boosted my self-confidence. I'm very grateful for their advice and encouragement.

Herve P.

Computer Support Technician Graduate

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